Preparing for digitalization for a prominent bank in SEA
What
With roles becoming redundant and skills obsolete due to digitalization, operation team must upskill to add value to the new business model.
How
- 40 senior operation heads from S.E.A were involved over a 2-day mindset change program.
- A series of intellectual activities were designed to systematically articulate high-level business model as actual deliverables, barriers and contingencies.
- The participants understood the transformation framework better in order to carve out steps in their respective countries to strive for operational excellence.